# Springthrough — Full Knowledge Base Springthrough Consulting, Inc. is a certified Progress Sitefinity Premium Partner and managed IT services provider based in Grand Rapids, Michigan. Founded in 2000, the company serves midmarket companies (25–500 employees) across West Michigan and beyond with Sitefinity CMS development, managed IT, virtual CIO consulting, custom software development, and AI implementation. ## Company at a Glance - **Founded**: 2000 - **Headquarters**: 2620 Horizon Dr SE, Suite 250, Grand Rapids, MI 49546 - **Phone**: (866) 928-5150 - **Email**: contact@springthrough.com - **Hours**: Monday–Friday, 8:00 AM – 5:00 PM ET - **Area Served**: Grand Rapids, Kentwood, Holland, Kalamazoo, Muskegon, West Michigan - **Certifications**: Progress Sitefinity Certified Premium Partner (highest tier) - **Awards**: 4x Sitefinity Website of the Year - **Key Stats**: 25+ years in business, 80+ combined years of executive experience, 33 clients with 5+ year partnerships, 60% of employees with 10+ years experience, 100+ Sitefinity projects delivered --- ## Sitefinity Development **URL**: https://springthrough.com/sitefinity-developer Springthrough is a Progress Certified Sitefinity Premium Partner — the highest partner tier. The team includes multiple certified Sitefinity developers and participates in the Sitefinity product roadmap through the Progress partnership program. ### Services - **Sitefinity Website Development**: New builds and redesigns on the Sitefinity CMS platform. - **Sitefinity Upgrades & Migrations**: Upgrading from legacy versions (including end-of-life 13.3), migrating to .NET Core. - **Custom Module Development**: Custom Sitefinity modules, widgets, API integrations, and backend extensions. - **Sitefinity Support & Maintenance**: Retainer-based ongoing development, monitoring, and platform management. - **Sitefinity AI & Personalization**: Insight analytics, dynamic personalization, and AI-powered search integration. - **Sitefinity Cloud & Hosting**: Cloud deployment optimization and hosting management. ### Why Springthrough for Sitefinity - Progress Certified Premium Partner with 100+ Sitefinity projects delivered. - 4x Sitefinity Website of the Year award winners. - Multiple certified developers — not a one-person shop. - 25+ years in business with deep .NET and Digital Experience Platform expertise. - Active in the Sitefinity community and at ProgressNEXT conferences. - Most projects involve inheriting sites built by other agencies — experienced with legacy codebases. ### Process 1. **Discovery**: Understand business goals and current Sitefinity environment. 2. **Assessment**: Technical audit, version analysis, integration mapping. 3. **Roadmap & Build**: Phased implementation with clear milestones. 4. **Ongoing Partnership**: Continuous improvement, not project-and-disappear. ### Common Questions - **What Sitefinity version should I be running?** The latest supported version. Older versions like 13.3 are at end-of-life and present security and compatibility risks. - **Can you work with existing Sitefinity sites?** Yes. Most projects involve sites built by other agencies. We audit, stabilize, and improve. - **What's the difference between Sitefinity and other CMS platforms?** Sitefinity is a .NET-based enterprise CMS with stronger security, enterprise workflows, and built-in personalization compared to WordPress. It's more cost-effective than Sitecore or Adobe Experience Manager. - **Do you work with other platforms?** Yes. We also specialize in Webflow and Optimizely, and have experience with WordPress and DNN. --- ## Managed IT Services **URL**: https://springthrough.com/managed-it Comprehensive IT management for businesses needing 24/7 monitoring, cybersecurity, and strategic support. Springthrough offers both fully managed (complete IT outsourcing) and co-managed (augmenting your existing IT team) options. ### Fully Managed IT Complete IT department outsourcing: 24/7 monitoring, helpdesk, cybersecurity, backup and disaster recovery, and strategic planning. Best for companies without internal IT staff. ### Co-Managed IT Augments an existing IT team with overflow support, after-hours monitoring, Security Operations Center (SOC), patch management, project surge support, and specialized engineering. Your team keeps control; Springthrough handles the gaps. ### What's Included - **Proactive Management**: 24/7 remote monitoring, patch management, asset tracking, network optimization, Microsoft 365 administration. - **Security**: Email protection, multi-factor authentication, endpoint detection & response (EDR), dark web scanning, security awareness training, incident response. - **Day-to-Day Support**: <15 minute average response time, employee onboarding/offboarding, vendor coordination, VoIP management, documentation. - **Strategic Partnership**: IT roadmapping, budget planning, quarterly business reviews, lifecycle management, technology advisory. ### Key Differentiators - Local Grand Rapids team (20 minutes away), not an offshore call center. - Dedicated team that learns your business — not a random ticket queue. - 33 clients retained for 5+ years. - Transparent, predictable monthly pricing. - 99.9% uptime target. - <15 minute average critical response time. ### Getting Started 1. **Week 1**: Free IT Assessment — evaluate current environment, identify risks and opportunities. 2. **Week 2**: Onboarding — deploy monitoring, set up access, document environment. 3. **Week 3+**: Your team is in action — proactive management begins. 4. **Quarterly**: Business reviews and strategic optimization. ### Common Questions - **What's the difference between fully managed and co-managed IT?** Fully managed means Springthrough handles all IT responsibility. Co-managed means we support your existing IT person or team with overflow, 24/7 monitoring, and specialized expertise. - **How fast do you respond?** <15 minute target for critical issues. Most outages are detected proactively before you notice. - **Do we get a dedicated team?** Yes. A team that learns your business, your people, and your systems — not a rotating ticket queue. - **What if we already have an IT person?** Co-managed IT is designed for exactly this. Your person keeps control; we handle overflow, after-hours, and specialized projects. --- ## vCIO Services **URL**: https://springthrough.com/vcio Virtual CIO (Chief Information Officer) services for midmarket companies needing executive-level technology strategy without a full-time CIO hire. ### Services - **IT Strategy & Roadmapping**: Multi-year technology roadmaps aligned to business direction. - **Budget Planning & Governance**: IT investment planning — right tools, right timing, right budget. - **Security Posture & Risk Management**: Risk assessment, compliance alignment, security governance. - **Vendor Selection & Management**: Vendor evaluation, contract negotiation, and ongoing management on your behalf. ### Technology Blueprinting Springthrough's proprietary methodology for comprehensive IT strategy: 1. **Assess**: Deep analysis of business goals, current IT state, pain points, and opportunities. 2. **Plan**: Custom technology roadmap with prioritized projects, costs, timeline, and expected outcomes. 3. **Execute**: Implementation support including vendor selection, negotiation, project management, and course correction. ### Common Questions - **What does a vCIO do?** A virtual CIO provides IT strategy, budgeting, vendor management, and long-term technology planning — executive-level guidance at a fraction of the cost of a full-time hire ($150K–$200K annual value). - **How is a vCIO different from IT support?** IT support is tactical (fixing problems). A vCIO is strategic (planning where your technology is going and making sure it supports business goals). - **How often do we meet?** Typically quarterly business reviews, with availability for strategy sessions, vendor meetings, major purchases, and board presentations. - **Do we need a vCIO if we have an IT manager?** Often yes. Your IT manager is busy keeping the lights on. A vCIO brings external expertise, peer benchmarking, vendor relationships, and strategic bandwidth. ### Client Testimonials - "The people at Springthrough try to understand the dynamics of our business and the personalities of our Board members. They care and understand. They have the technical expertise, but more importantly, their personalities fit our culture." — Sandy Chapman, Operations Manager, IBOAI - "We strive for a lean IT operation. By using Springthrough's services, I have infrastructure experts at my disposal without the time and cost of building positions in house." — Greg Shunta, Information Systems Manager, LCS Record Retrieval --- ## Custom Software Development **URL**: https://springthrough.com/custom-development Purpose-built software for midmarket companies. When off-the-shelf solutions don't fit your workflows, Springthrough builds applications around your actual business processes. ### Services - **Web Applications**: Custom web apps that automate workflows, serve customers, and scale with your business. - **Mobile Apps**: iOS and Android — customer-facing or internal workforce applications. - **System Integrations**: Connect ERP, CRM, POS, and other systems with automated data flow. - **Ongoing Support & Maintenance**: Post-launch improvements, bug fixes, and feature development. ### Development Process 1. **Discovery & Requirements**: Understand the business before writing code. Learn your users and define what success looks like. 2. **Design & Prototyping**: See it before it's built. Prototypes first, feedback shapes direction. 3. **Development**: Clean, scalable code built for maintainability — not just shipping fast. 4. **Launch & Support**: Thorough testing, careful launch, continued post-go-live engagement. ### Pricing & Timeline - **Simple web app**: $25K–$40K, 3–4 months. - **Full-featured mobile + backend**: $100K+, 6–12+ months. - No hidden fees. Detailed estimates after requirements understanding. ### Common Questions - **How much does custom software cost?** Entirely scope-dependent. Simple web applications start at $25K–$40K; complex projects with mobile apps, integrations, and custom backends can exceed $100K. - **How long does it take?** Simple projects take 3–4 months; complex projects with integrations take 6–12+ months. Realistic timelines with clear milestones. - **Do you work with existing systems?** Absolutely. We specialize in integrations — ERP, CRM, POS, databases, and APIs. - **What happens after launch?** Ongoing support, bug fixes, and feature improvements. We're an extension of your team, not a build-and-disappear shop. ### Client Testimonials - "Springthrough was by far the most professional group and the most technically adept of the potential partners we interviewed. Springthrough was, and continues to be, the partner we were looking for at the beginning of the project." — Jay Requarth, User Experience Manager, Dayton Superior - "Huge thank you to the Springthrough team. We couldn't do it without you!!" — Pamela Marko, Senior Vice President, Altair --- ## AI Services **URL**: https://springthrough.com/ai-services Practical AI implementation for midmarket companies. Springthrough uses Claude, Copilot, ChatGPT, and Gemini daily in its own operations and helps clients move from experimentation to real, measurable value. ### AI Platforms & Tools - **Claude** (Anthropic): Primary platform for consulting and development work. - **Microsoft Copilot**: For M365-native teams. - **ChatGPT & OpenAI Codex**: When the workflow demands it. - **Google Gemini**: Situation-dependent. - **AI12z**: AI-native site search for enterprise CMS. - **Progress RAG**: Native Sitefinity AI capability — retrieval-augmented generation using your own content. - **Hawksearch**: Enterprise search with AI relevance tuning and merchandising. ### AI Across All Services - **Sitefinity + AI Search**: AI12z, Progress RAG, and Hawksearch for semantic search, intent understanding, and personalized results. - **Managed IT + AI Tooling**: Microsoft Copilot adoption with proper governance, security, and real training. - **vCIO + AI Strategy**: AI roadmapping, ROI modeling, and identifying where AI creates real value vs. hype. - **Custom Development + AI**: AI built into applications — document processing, integrations, and agentic workflows. - **IT Security + AI**: AI security surface area awareness and AI-powered threat detection. ### Standalone AI Consulting - **AI Readiness & Discovery**: Map workflows, identify leverage points, prioritize by impact and effort. Typically $2K–$4K, 2–4 weeks. - **Tool Selection & Configuration**: Vendor-agnostic recommendations based on your stack, security requirements, and budget. - **Team Enablement**: Training on real use cases, not generic tutorials. - **Custom AI Development**: Custom integrations, agents, and workflows built into your existing systems. ### Common Questions - **What AI platforms do you work with?** Claude (primary), Microsoft Copilot, ChatGPT/Codex, and Gemini. We evaluate which fits each workflow. - **Does Springthrough use AI internally?** Yes. Claude and Copilot are used daily in our operations. Our advice comes from real experience, not datasheets. - **How much does AI consulting cost?** A focused discovery engagement is typically $2K–$4K over 2–4 weeks. Implementation is scoped per project with transparent pricing. - **We have Microsoft 365. Do we need anything else?** Maybe not. Copilot for M365 covers a lot. But some workflows may benefit from different tools — we help you figure that out. --- ## Contact **URL**: https://springthrough.com/contact - **Phone**: (866) 928-5150 (Monday–Friday, 8:00 AM – 5:00 PM ET) - **Email**: contact@springthrough.com (1 business day response) - **Office**: 2620 Horizon Dr SE, Suite 250, Grand Rapids, MI 49546 What to expect: A real conversation, not a sales pitch. An honest assessment of whether Springthrough is the right fit. A clear next step with no ambiguity. --- ## Links - [Website](https://springthrough.com) - [Sitefinity Development](https://springthrough.com/sitefinity-developer) - [Managed IT Services](https://springthrough.com/managed-it) - [vCIO Services](https://springthrough.com/vcio) - [Custom Development](https://springthrough.com/custom-development) - [AI Services](https://springthrough.com/ai-services) - [Contact](https://springthrough.com/contact) - [Insights](https://springthrough.com/insights/) - [Sitemap](https://springthrough.com/sitemap.xml) - [Privacy Policy](https://springthrough.com/privacy-policy) - [Terms of Service](https://springthrough.com/terms-of-service)